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Returns & Exchanges

Our Guarantee:

To guarantee Customer Satisfaction, Partner Marketing will gladly exchange any branded gift and novelty items or refund the full purchase price (excluding shipping costs) for any reason, provided the Customer returns the item to Partner Marketing within thirty (30) days of receipt. Thereafter, Partner Marketing will provide a refund or exchange only for defective items. Shipping costs will be refunded only if the item does not match the order or is defective.

Shipping:

Once an order is received by Partner Marketing, in-stock items will ship via UPS ground within seven business days. Typical transit time is expected to be two to three business days. If an item is out of stock or unable to be shipped within seven business days, Customer will be notified by email if Customer provided an email address with the Order on the Company Store website. Shipping charges, taxes and the cost of the goods sold will be charged to Customer’s bank card at the time of purchase.

Cancellations/Returns/Exchanges:

Orders may be canceled at any time prior to shipping.

Partner Marketing understands that sometimes it is necessary to return or exchange an item after it has been shipped. To return an item please email returns@partner-marketing.com to request a return shipping label. Please include your order number in the subject field of your email.

If the content of the package does not match the order placed or the item is defective, Customer may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.

For all other returns received by Partner Marketing within thirty (30) days of Customer’s receipt of the item, Partner Marketing will gladly credit the purchase price of the item to the account on file for the order, but you will not receive a refund of your shipping charges.

Except for items in which the defect was not apparent with 30 days of receipt, no returns or exchanges will be accepted after 30 days of receipt.

To expedite your return, if possible, please include your packing slip with your returned items and follow these three easy steps:

  1. Please include a note indicating why you are returning the item (wrong size, wrong item, etc.)
  2. Tell us what you would like us to do: Would you like us to exchange the item, issue a refund, or credit the card originally charged?
  3. Please provide an E-mail address or daytime telephone number in case we have any questions.

 

Questions:

If you have any questions concerning your order, please feel free to call customer service at (888) 972-7863.